We are looking for a Helpdesk Executive (Office) to join our team at Cms. The role offers ₹15,000 - ₹20,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Graduate and 6 months - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.
More about this Helpdesk Executive (Office) job
Who is eligible to apply for this Helpdesk Executive (Office) job at Cms?
Ans : Candidates should have a Graduate and above qualification for this Helpdesk Executive (Office) job offered by Cms.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹20,000 per month in this Helpdesk Executive (Office) position.
What shift and timings does this job follow?
Ans : This Helpdesk Executive (Office) job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Pallavaram, Chennai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Helpdesk Executive (Office) job is open for both male and female candidates.
Where is this job located?
Ans : This Helpdesk Executive (Office) job is located in Pallavaram, Chennai.
Why should you apply for this Helpdesk Executive (Office) job?
Ans : This Helpdesk Executive (Office) job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.
A Naukri Group company
LoginHire Local Staff
15,000 - 20,000 /month
Cms
Pallavaram, Chennai
6 - 36 months Experience in Customer Support / TeleCaller
Full Time
