Helpdesk Executive (Office)

10,000 - 15,000 /month

Bhorer Alo Cable And Broadband Private Limited

Tollygunge, Kolkata

0 - 3 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

12th Pass and above

Males Only

6 days working | Rotational Shift

Job Description

Job Description (Overview)

An ISP L1 & L2 Executive is responsible for monitoring, troubleshooting, and maintaining network infrastructure to ensure uninterrupted internet services.

L1 Support focuses on first-level troubleshooting and customer handling

L2 Support handles deeper technical issues, escalations, and advanced diagnostics

The role involves working in a Network Operations Center (NOC) or technical support team.

Responsibilities

Level 1 (L1 Support)

Monitor network alerts and tickets

Provide basic troubleshooting for connectivity issues

Respond to customer complaints (internet downtime, slow speed, etc.)

Log incidents and escalate unresolved issues to L2

Perform basic checks (router reboot, configuration verification)

Maintain ticketing system updates

Level 2 (L2 Support)

Handle escalated technical issues from L1

Diagnose network problems (routing, switching, bandwidth issues)

Configure and troubleshoot routers, switches, and firewalls

Analyze logs and network performance metrics

Coordinate with vendors / field engineers

Perform root cause analysis (RCA)

Implement fixes and preventive measures

Education

Minimum qualification: 12th pass

Preferred: Hardware & Networking Certifications such as A+, N+ or CCNA.

Technical Skills

Basic to advanced knowledge of networking concepts:

TCP/IP, DNS, DHCP

Routing & Switching

VLANs, IP addressing

Familiarity with network devices (Cisco, Juniper, etc.)

Experience with monitoring tools and ticketing systems

For L2: deeper knowledge of routing protocols (OSPF, BGP preferred)

Soft Skills

Good communication skills (customer interaction for L1)

Problem-solving and analytical thinking

Ability to work in shifts (24/7 operations)

Team collaboration

Experience

L1: 0–2 years (freshers can apply)

L2: 2–3 years in network support or ISP environment

Career Path

L1 Support → L2 Engineer → L3 / Network Engineer → Network Architect / NOC Manager

Pay & Benefits

Monthly CTC: ₹10,000 – ₹15,000 (based on candidate’s knowledge and experience)

Full family ESIC coverage

Additional performance-based incentives

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Helpdesk Executive (Office) job

Can freshers or experienced candidates apply for this Helpdesk Executive (Office) role?
Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Helpdesk Executive (Office) role.
What salary is offered for this Helpdesk Executive (Office) job?
Ans : The salary for this Helpdesk Executive (Office) job ranges between ₹10,000-₹15,000 per month.
What shift and timings does this job follow?
Ans : This Helpdesk Executive (Office) job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Tollygunge, Kolkata.
How many vacancies are there for this Helpdesk Executive (Office) job?
Ans : There are 10 vacancies for this Helpdesk Executive (Office) role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 0-3 years of experience are eligible to apply for this Helpdesk Executive (Office) role. Only male candidates are eligible.
What is the job location for this position?
Ans : The job location for this Helpdesk Executive (Office) position is Tollygunge, Kolkata.
What makes this Helpdesk Executive (Office) job a good opportunity?
Ans : This Helpdesk Executive (Office) job is a good opportunity as it offers a salary between ₹10,000-₹15,000 per month. This is a Full Time job and has 10 openings.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

The schedule follows a rotation of 6 working days followed by 1 week off During working days employees rotate across 3 shifts that operate between 700 AM and 1000 PM