Front Desk Executive

15,000 - 20,000 /month

Advantage Villa

Civil Lines, Allahabad

2 - 5 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Hospitality, Travel & Tourism

Graduate and above

All genders

6 days working | Flexible Shift

Job Benefits: Meal

Job Description

Core Responsibilities:

1. Guest Reception & Check-in/Check-out

Welcome guests professionally and courteously
Handle check-in and check-out procedures efficiently
Verify reservations, IDs, and payment details

2. Reservation Management

Take bookings via phone, email, or online systems
Update room availability and maintain reservation records
Coordinate with housekeeping for room readiness

3. Customer Service

Address guest inquiries, requests, and complaints
Provide information about hotel services, local attractions, and facilities
Ensure a positive guest experience at all times

4. Communication & Coordination

Liaise with housekeeping, maintenance, and food & beverage departments
Relay guest requirements or special requests
Maintain smooth interdepartmental communication

5. Billing & Payments

Prepare guest bills and process payments (cash, card, online)
Handle invoices, receipts, and financial transactions accurately

6. Administrative Duties

Maintain guest records and front desk logs
Handle emails, phone calls, and messages
Ensure proper documentation and filing

7. Safety & Security

Follow hotel policies and procedures
Monitor visitor access and ensure guest safety
Handle emergencies or escalate issues when required

🔹 Key Skills Required

Excellent communication and interpersonal skills
Good appearance and professional attitude
Basic computer knowledge (hotel management software)
Problem-solving ability and multitasking
Customer-focused mindset

🔹 Work Environment

Rotational shifts (including nights, weekends, holidays)
Fast-paced and customer-facing role

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Front Desk Executive job

What qualifications and experience are required for this Front Desk Executive position?
Ans : Candidates should have a Graduate and above qualification with 2-5 years of experience and skills like Computer Knowledge, Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Front Desk Executive job ranges between ₹15,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Front Desk Executive job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Civil Lines, Allahabad.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Front Desk Executive job is open for both male and female candidates.
What are the key responsibilities of this Front Desk Executive job?
Ans : As a Front Desk Executive, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Front Desk Executive job is located in Civil Lines, Allahabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 2-5 years of experience is ideal for this Front Desk Executive job.
Why should you apply for this Front Desk Executive job?
Ans : This Front Desk Executive job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.