Field Support Engineer

5,000 - 10,000 /month

Sprv Infosys

Field job

Ameerpet, Hyderabad

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Software & IT Services

Languages: Hindi

Graduate and above

Males Only

6 days working | Flexible Shift

PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

Job Description : L1 Engineer – Field Support

Job Title : L1 Engineer – Field Support

Experience : 6 Months to 2 Years

Employment Type : Full-time

Annual Salary : Up to ₹1.2 LPA

Job Summary :

We are looking for a motivated and customer-focused L1 Field Support Engineer to provide on-site technical support to clients across Mumbai. The ideal candidate should have basic knowledge of computer hardware, networking, operating systems, and desktop support, along with a willingness to travel for field service assignments.

Key Responsibilities :

1. Provide on-site technical support for desktops, laptops, printers, and other IT peripherals.

2. Install, configure, and troubleshoot Windows operating systems and software applications.

3. Diagnose and resolve hardware and basic network-related issues.

4. Install, configure, and replace IT equipment as required.

5. Coordinate with the remote support team for issue escalation and resolution.

6. Maintain service reports and update tickets after each support visit.

7. Ensure timely resolution of customer issues while adhering to service-level agreements (SLAs).

8. Travel to customer locations across Mumbai for support activities.

Required Skills :

1. Basic knowledge of desktop hardware, laptops, printers, and peripherals.

2. Understanding of Windows OS installation and troubleshooting.

3. Basic knowledge of LAN, TCP/IP, Wi-Fi, and network troubleshooting.

4. Knowledge of Active Directory, Microsoft Outlook, and Office 365.

5. Experience with ticketing tools and remote support applications.

6. Basic understanding of IT asset management.

7. Good communication and customer-handling skills.

8. Ability to work independently and manage multiple field visits.

9. Willingness to travel across Mumbai.

Eligibility :

• Diploma/Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.

• 1–2 years of experience in desktop or field support.

• Freshers with relevant technical knowledge and field support internship experience may also be considered.

If you meet the above requirements and are interested in this opportunity, please share your updated CV at hr@sprvinfosys.com.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Field Support Engineer job

Who is eligible to apply for this Field Support Engineer job at Sprv Infosys?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge for this Field Support Engineer job offered by Sprv Infosys.
How much can you earn in this position?
Ans : You can earn between ₹5,000-₹10,000 per month in this Field Support Engineer position.
What shift and timings does this job follow?
Ans : This Field Support Engineer job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ameerpet, Hyderabad.
How many vacancies are there for this Field Support Engineer job?
Ans : There is 1 vacancy for this Field Support Engineer role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Field Support Engineer role. Only male candidates are eligible.
What work will you do in this role?
Ans : As a Field Support Engineer, you will work on skills like Computer Knowledge.
What is the job location for this position?
Ans : The job location for this Field Support Engineer position is Ameerpet, Hyderabad.
Who is the right fit for this Field Support Engineer job?
Ans : A candidate having skills like Computer Knowledge with 1-2 years of experience is the right fit for this Field Support Engineer job.
What makes this Field Support Engineer job a good opportunity?
Ans : This Field Support Engineer job is a good opportunity as it offers a salary between ₹5,000-₹10,000 per month. This is a Full Time job and has 1 openings.