Field Support Engineer

19,700 - 36,000 /month*

Paytm Services Private Limited

Field job

A Block Sector-72 Noida, Noida

₹12,000 incentives included

0 - 2 years Experience in Customer Support / TeleCaller

New

70 Openings

* Incentives included

Full Time

Job Highlights

Industry Type: B2B Sales

Languages: Hindi

12th Pass and above

Males Only

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Bike

Job Description

We are looking for a Field Support Engineer to join our team at Paytm Services Private Limited. The role offers ₹19700 - ₹36000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Field Support Engineer job

What is the eligibility criteria to apply for this Field Support Engineer job?
Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹19500 - ₹36000 per month + Incentives that depends on your interview. It's a Full Time job in Noida.
How many working days are there for this Field Support Engineer job?
Ans: This Field Support Engineer job will have 6 working days.
Are there any charges applicable while applying or joining this Field Support Engineer job?
Ans: No, there is no fee applicable for applying this Field Support Engineer job and during the employment with the company, i.e., PAYTM SERVICES PRIVATE LIMITED.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Field Support Engineer role?
Ans: There is an immediate opening of 70 Field Support Engineer at PAYTM SERVICES PRIVATE LIMITED
Who can apply for this job?
Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Field Support Engineer job?
Ans: This Field Support Engineer job has Day Shift.