Field Support Engineer

15,000 - 25,000 /month

Jovago Solutions Llp

Bandra Kurla Complex, Mumbai

6+ months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: Telecom / ISP

Diploma and above

Males Only

09:00 AM - 06:00 PM | 6 days working | Rotational Shift

Job Description

We are looking for a Field Support Engineer to join our team at Jovago Solutions Llp to handle customer calls, provide exceptional customer support and resolve queries related to Telecom / ISP. The role offers an attractive in-hand salary of ₹ 15,000 - ₹ 25,000 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is Diploma and 0.5 - 6+ years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Field Support Engineer job

What qualifications and experience are required for this Field Support Engineer position?
Ans : Candidates should have a Diploma and above qualification with 1-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Field Support Engineer job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Field Support Engineer job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bandra Kurla Complex, Mumbai.
How many vacancies are there for this Field Support Engineer job?
Ans : There are 10 vacancies for this Field Support Engineer role.
Which candidates are eligible to apply?
Ans : Candidates with a Diploma and above qualification and 1-7 years of experience are eligible to apply for this Field Support Engineer role. Only male candidates are eligible.
What is the job location for this position?
Ans : The job location for this Field Support Engineer position is Bandra Kurla Complex, Mumbai.
What makes this Field Support Engineer job a good opportunity?
Ans : This Field Support Engineer job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 10 openings.