Field Support Engineer

Position: Digital Repair Specialist (Team Lead)

Location: Kalyan / Dombivli / Mumbra / Thane / Ghansoli
Salary: Up to ₹22,500 per month
Experience: 2–5 years (Preferred in field operations / telecom / installation domain)

Role Overview

We are looking for a Digital Repair Specialist (DRS) who will lead and manage a team of technicians responsible for digital installations and repair activities across Navi Mumbai region. The role requires strong leadership, partner management, and field execution skills.

Key Responsibilities

• Lead and supervise a team of installation and repair technicians in the assigned area.

• Identify, onboard, and manage local partners to expand installation network.

• Recruit, train, and develop team members under the partner ecosystem.

• Ensure timely completion of installation and service requests with quality standards.

• Track daily productivity, field performance, and customer satisfaction.

• Coordinate with backend operations and cross-functional teams for smooth workflow.

• Handle escalations and ensure service delivery targets are met.

Skills & Competencies

• Strong team management and coordination skills.

• Knowledge of digital installation, broadband, or telecom field operations.

• Good communication and problem-solving ability.

• Partner/vendor management experience preferred.

• Proficiency in using mobile apps and reporting tools for field updates.

Qualification

• Minimum: 12th pass / Graduate in any discipline

• Preferred: Candidates with field sales or technical service experience in telecom / broadband

What We Offer

• Competitive salary up to ₹22,500 per month

• Opportunity to build and manage a growing field operations team

• Exposure to leading digital and telecom ecosystem

HR Contact - 7977820110

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this Field Support Engineer job

1. What is the eligibility criteria to apply for this Field Support Engineer job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21000 - ₹22500 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Field Support Engineer job?
   Ans: This Field Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Support Engineer job?
   Ans: No, there is no fee applicable for applying this Field Support Engineer job and during the employment with the company, i.e., Jio.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Support Engineer role?
   Ans: There is an immediate opening of 10 Field Support Engineer at Jio
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Field Support Engineer job?
   Ans: This Field Support Engineer job has Day Shift.