Field Support Engineer

Role:

The Field Support Engineer is responsible for providing on-site support for broadband services in the retail segment.

The role includes installation, configuration, troubleshooting, and maintenance of broadband connections at customer

premises while ensuring customer satisfaction and adherence to SLA timelines.

Key Responsibilities:

• Install broadband connections, routers, Wi-Fi devices, and modems at customer premises.

• Perform troubleshooting of broadband connectivity issues, cabling, and equipment failures.

• Carry out preventive maintenance and ensure timely resolution of service requests.

• Conduct feasibility checks for new broadband connections in coordination with sales and technical teams.

• Support customers with product usage, configuration, and basic troubleshooting.

• Maintain proper documentation of installations, service calls, and resolutions.

• Coordinate with NOC, Technical Coordinators, and Customer Care for escalated issues.

• Follow company standards, safety procedures, and field protocols.

Essential Requirements:

• ITI / Diploma / Graduate in Electronics, Electrical, Telecommunications, Networking, or related field.

• 1–4 years of experience in broadband installation, maintenance, or field support (ISP preferred).

• Knowledge of FTTH, FTTx, LAN/WAN, and Wi-Fi troubleshooting.

• Familiarity with ONT/ONU, routers, switches, and network configuration.

• Valid two-wheeler driving license (mandatory for field mobility).

Competencies & Skills:

• Strong troubleshooting and problem-solving skills.

• Good knowledge of broadband technologies and networking basics.

• Effective communication and customer-handling abilities.

• Ability to work independently in field conditions.

• Physical fitness and willingness to travel as per job

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Field Support Engineer job

1. What is the eligibility criteria to apply for this Field Support Engineer job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Rajkot.
3. How many working days are there for this Field Support Engineer job?
   Ans: This Field Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Support Engineer job?
   Ans: No, there is no fee applicable for applying this Field Support Engineer job and during the employment with the company, i.e., Ishan Technologies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Support Engineer role?
   Ans: There is an immediate opening of 10 Field Support Engineer at Ishan Technologies
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Field Support Engineer job?
   Ans: This Field Support Engineer job has Day Shift.