A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
13,000 - 25,000 /month
Dataformatics Infotech
Prabhadevi, Mumbai
6 - 36 months Experience in Customer Support / TeleCaller
Full Time
We are looking for a Field Support Engineer to join our team at Dataformatics Infotech. The role offers ₹13000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to Hardware & Software IT Services. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Diploma and Graduate and 0.5 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.
