Field Support Engineer

20,000 - 40,000 /month

Bearworx Engineering Private Limited

Field job

Durgamcheru, Hyderabad

2 - 3 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Languages: Telugu

Graduate and above

Males Only

6 days working | Rotational Shift

Job Benefits: Meal, PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Field Support Engineer to join our team at Bearworx Engineering Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Solar Energy. The role offers ₹20000 - ₹40000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Field Support Engineer job

What qualifications and experience are required for this Field Support Engineer position?
Ans : Candidates should have a Graduate and above qualification with 2-3 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Field Support Engineer job ranges between ₹20,000-₹40,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Field Support Engineer job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Durgamcheru, Hyderabad.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 2-3 years of experience can apply for this Field Support Engineer job. Only male candidates can apply.
Where is this job located?
Ans : This Field Support Engineer job is located in Durgamcheru, Hyderabad.
Why should you apply for this Field Support Engineer job?
Ans : This Field Support Engineer job offers a salary between ₹20,000-₹40,000 per month. This is a Full Time opportunity and has 10 openings available.