Field Support Engineer

20,000 - 40,000 /month

Bearworx Engineering Private Limited

Field job

Durgamcheru, Hyderabad

2 - 3 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Languages: Telugu

Graduate and above

Males Only

6 days working | Rotational Shift

Job Benefits: Meal, PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Field Support Engineer to join our team at Bearworx Engineering Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Solar Energy. The role offers ₹20000 - ₹40000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Field Support Engineer job

What is the eligibility criteria to apply for this Field Support Engineer job?
Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Hyderabad.
How many working days are there for this Field Support Engineer job?
Ans: This Field Support Engineer job will have 6 working days.
Are there any charges applicable while applying or joining this Field Support Engineer job?
Ans: No, there is no fee applicable for applying this Field Support Engineer job and during the employment with the company, i.e., Bearworx Engineering Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Field Support Engineer role?
Ans: There is an immediate opening of 10 Field Support Engineer at Bearworx Engineering Private Limited
Who can apply for this job?
Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Field Support Engineer job?
Ans: This Field Support Engineer job has Rotational Shift.