Provide technical support to customers via voice channels.
Diagnose and troubleshoot customer issues with products and services.
Guide customers through step-by-step solutions to technical problems.
Collaborate with other technical teams to resolve complex issues.
Maintain detailed records of customer interactions and solutions provided.
Ensure high customer satisfaction by providing timely and effective support.
Stay updated with the latest technical knowledge related to products and services
Technical troubleshooting
Customer service
Voice communication
Call handling
CRM software
Problem-solving
Time management