Field Support Engineer

21,000 - 23,000 /month

Adecco Group India

Field job

Beltola Chariali, Guwahati

6 - 12 months Experience in Customer Support / TeleCaller

8 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Graduate and above

Males Only

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

We are looking for a Field Support Engineer to join our team at ADECCO GROUP INDIA. The role offers ₹21000 - ₹23000 and involves managing customer calls, delivering outstanding customer service related to Broadband connection. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Field Support Engineer job

What is the eligibility criteria to apply for this Field Support Engineer job?
Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹21000 - ₹23000 per month that depends on your interview. It's a Full Time job in Guwahati.
How many working days are there for this Field Support Engineer job?
Ans: This Field Support Engineer job will have 6 working days.
Are there any charges applicable while applying or joining this Field Support Engineer job?
Ans: No, there is no fee applicable for applying this Field Support Engineer job and during the employment with the company, i.e., Adecco Group India.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Field Support Engineer role?
Ans: There is an immediate opening of 8 Field Support Engineer at Adecco Group India
Who can apply for this job?
Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Field Support Engineer job?
Ans: This Field Support Engineer job has Day Shift.