Field Support Engineer

21,000 - 23,000 /month

Adecco Group India

Field job

Beltola Chariali, Guwahati

6 - 12 months Experience in Customer Support / TeleCaller

8 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Graduate and above

Males Only

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

We are looking for a Field Support Engineer to join our team at ADECCO GROUP INDIA. The role offers ₹21000 - ₹23000 and involves managing customer calls, delivering outstanding customer service related to Broadband connection. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Field Support Engineer job

What are the eligibility criteria for this Field Support Engineer job?
Ans : Candidates should have a Graduate and above qualification with 1-1 years of experience and skills like Domestic Calling, Query Resolution for this Field Support Engineer job offered by Adecco Group India in Beltola Chariali, Guwahati.
What salary is offered for this Field Support Engineer job?
Ans : The salary for this Field Support Engineer job ranges between ₹21,000-₹23,000 per month.
What shift and timings does this job follow?
Ans : This Field Support Engineer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Beltola Chariali, Guwahati.
How many openings are available for this position?
Ans : There are 8 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-1 years of experience can apply for this Field Support Engineer job. Only male candidates can apply.
What does the role of Field Support Engineer involve?
Ans : As a Field Support Engineer, your work will involve skills like Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Field Support Engineer job is located in Beltola Chariali, Guwahati.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Query Resolution along with 1-1 years of experience is ideal for this Field Support Engineer job.
Why should you apply for this Field Support Engineer job?
Ans : This Field Support Engineer job offers a salary between ₹21,000-₹23,000 per month. This is a Full Time opportunity and has 8 openings available.