A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
21,000 - 22,000 /month
Ava Metropolis Management Services Llp
Field job
Vaishnodevi Circle, Ahmedabad
1 - 5 years Experience in Customer Support / TeleCaller
Full Time
Contract
We are looking for a FIELD SUPERVISOR to join our team AVA METROPOLIS. This role involves supervision of security points, recruitment of security guards, meeting clients , providing exceptional customer support, and addressing queries and concerns related to Security Site. The role offers 21000 salary, PF , ESIC and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
You will be responsible for staffing, supervision, resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a Working Days week as per requirements.
