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Job Description — Travel Sales Consultant

Company: GoGo Trips
Department: Sales
Job Title: Travel Sales Executive / Travel Consultant
Employment Type: Full-Time
Location: [Ahmedabad]
Experience: 1–3 years in travel sales, customer service, telesales, or a related field

About GoGo Trips

GoGo Trips is a travel company focused on helping customers plan and book memorable domestic and international holidays. We provide travel solutions including holiday packages, flights, hotels, visas, and customized travel experiences.

Job Summary

We are looking for an enthusiastic and target-oriented Travel Sales Consultant to handle incoming travel enquiries, understand customer requirements, recommend suitable travel packages, and convert qualified leads into bookings.

The ideal candidate should have strong communication and sales skills, a customer-first attitude, and the ability to follow up consistently until the enquiry reaches a final outcome.

Key Responsibilities

• Handle incoming travel enquiries through calls, WhatsApp, email, and other channels.

• Understand customer requirements including destination, dates, budget, number of travellers, and preferences.

• Recommend suitable travel packages and customized itineraries.

• Prepare and share quotations with customers.

• Follow up with leads regularly and maintain accurate lead status.

• Convert qualified enquiries into confirmed bookings.

• Handle customer objections and negotiate effectively when required.

• Maintain accurate information in the CRM/lead management system.

• Coordinate with the operations team for confirmed bookings.

• Maintain strong relationships with customers throughout the sales process.

• Achieve daily, weekly, and monthly sales targets.

• Ensure timely follow-up on new and existing leads.

• Identify lost or inactive leads and attempt reactivation where appropriate.

• Maintain proper records of calls, follow-ups, quotations, and booking status.

• Provide excellent customer service before and after the booking.

Lead Management Responsibilities

The Travel Sales Executive is expected to maintain clear lead categorization, including:

• New Lead

• Contacted

• Qualified

• Not Qualified

• Follow-up

• Quotation Shared

• Negotiation

• Converted / Booked

• Lost

• No Contact

All lead activities and outcomes should be updated accurately in the company's CRM or lead management system.

Required Skills

• Excellent verbal and written communication.

• Strong sales and negotiation skills.

• Good customer-handling abilities.

• Strong follow-up discipline.

• Ability to understand customer requirements quickly.

• Target-oriented and self-motivated.

• Comfortable working with CRM and other digital tools.

• Good knowledge of domestic and international travel destinations.

• Ability to work under pressure and meet deadlines.

• Strong attention to detail.

Preferred Experience

Candidates with experience in any of the following industries will be preferred:

• Travel & Tourism

• Holiday Packages

• Travel Agencies

• Airlines / Air Ticketing

• Hotels

• Hospitality

• Visa Services

• Telesales

• Inside Sales

• Customer Relationship Management

Performance Metrics / KPIs

Performance will be measured through:

• Number of leads handled

• Contact rate

• Qualified lead percentage

• Follow-up completion

• Quotations generated

• Conversion rate

• Number of bookings

• Sales revenue

• Average booking value

• Lost-lead percentage

• Customer satisfaction

• CRM/data accuracy

Compensation

Salary: ₹[Insert Range] per month
Incentives: Performance-based sales incentives

Working Hours

[9]

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.