Customer Support Field Executive

10,000 - 13,000 /month

Rl Consumer Services Private Limited

Field job

Sodepur, Kolkata

1 - 6+ years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

All Education levels

All genders

6 days working | Flexible Shift

Job Benefits: Insurance, Medical Benefits

Job Description

We are looking for a Field Executive to join our team at Rl Consumer Services Private Limited. The role offers ₹10,000 - ₹13,000 and involves managing customer calls, delivering outstanding customer service related to any. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Gap analyst report
Audit report site wise

Job Requirements:

The minimum qualification for this role is below 10th and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Field Executive job

What skills and experience do you need for this Customer Support Field Executive job?
Ans : To apply for this Customer Support Field Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-7 years of experience.
What salary is offered for this Customer Support Field Executive job?
Ans : The salary for this Customer Support Field Executive job ranges between ₹10,000-₹13,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Field Executive job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sodepur, Kolkata.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Field Executive job is open for both male and female candidates.
What does the role of Customer Support Field Executive involve?
Ans : As a Customer Support Field Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Field Executive job is located in Sodepur, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-7 years of experience is ideal for this Customer Support Field Executive job.
Why should you apply for this Customer Support Field Executive job?
Ans : This Customer Support Field Executive job offers a salary between ₹10,000-₹13,000 per month. This is a Full Time opportunity and has 50 openings available.