Contacting Customers Who Owe Money: Reaching out via phone, email, or messaging platforms to remind customers of outstanding balances.
Negotiating Repayment Plans: Working with customers to create feasible repayment structures that align with their financial situations.
Handling Disputes: Resolving any discrepancies in debt amounts and ensuring customers understand their obligations.
Ensuring Compliance: Adhering to financial regulations and ethical guidelines when engaging with customers.
Using Digital Engagement Channels: Engaging with customers through WhatsApp, SMS, and AI-driven messaging platforms to improve communication and streamline the collection process