Field Collection Executive

Debt Recovery Agent (DRA) is responsible for collecting overdue payments from debtors on behalf of financial institutions or collection agencies. Their duties include contacting debtors, negotiating payment plans, and ensuring timely payment while adhering to legal and ethical guidelines. 

Key Responsibilities:

• Contacting Debtors:

  DRAs communicate with debtors through various channels, including phone calls, emails, and sometimes in-person visits, to discuss outstanding debts. 

• Negotiating Payment Arrangements:

  They work with debtors to establish manageable repayment plans, considering their financial situations and helping them avoid further penalties or legal action. 

• Following Up on Payments:

  DRAs track payments, follow up with debtors to ensure they adhere to agreed-upon schedules, and address any issues that may arise during the repayment process. 

• Maintaining Records:

  They meticulously document all interactions with debtors, including payment details, communication logs, and any relevant information, to maintain accurate records. 

• Adhering to Regulations:

  DRAs must be well-versed in relevant debt collection laws and regulations, ensuring all actions are compliant with ethical and legal standards. 

• Maintaining Professionalism:

  They maintain a professional and respectful demeanor while interacting with debtors, even in challenging situations, to preserve the organization's reputation and foster positive relationships. 

• Escalating Cases:

  When necessary, DRAs escalate complex or unresolved cases to supervisors or legal teams for further action. 

Essential Skills:

• Communication:

  Effective verbal and written communication skills are crucial for interacting with debtors and explaining complex financial information. 

• Negotiation:

  DRAs need strong negotiation skills to reach mutually agreeable repayment plans and resolve disputes with debtors. 

• Problem-Solving:

  They must be able to analyze situations, identify solutions, and make informed decisions to resolve outstanding debts. 

• Interpersonal Skills:

  Building rapport with debtors and maintaining a professional relationship, even under pressure, is essential. 

• Knowledge of Debt Collection Laws:

  A thorough understanding of relevant laws and regulations is vital for ensuring compliance and ethical practices. 

• Resilience:

  The job can be challenging, requiring resilience and the ability to handle difficult conversations effectively. 

• Time Management:

  DRAs need to manage their workload efficiently, prioritize tasks, and meet deadlines. 

• Attention to Detail:

  Accuracy in record-keeping and data management is crucial for tracking payments and maintaining accurate records. 

• Proficiency in Relevant Software:

  Familiarity with CRM software and other relevant tools used for tracking and managing accounts is often required. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Field Collection Executive job

1. What is the eligibility criteria to apply for this Field Collection Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month + Incentives that depends on your interview. It's a Full Time job in Agra.
3. How many working days are there for this Field Collection Executive job?
   Ans: This Field Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Collection Executive job?
   Ans: No, there is no fee applicable for applying this Field Collection Executive job and during the employment with the company, i.e., PIVOTAL MANAGEMENT PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Collection Executive role?
   Ans: There is an immediate opening of 8 Field Collection Executive at PIVOTAL MANAGEMENT PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Field Collection Executive job?
   Ans: This Field Collection Executive job has Day Shift.