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Customer Support Email Process Executive

salary 20,000 - 25,000 /month
company-logo
job companyTeleperformance
job location Hebbal, Bangalore
job experience6 - 12 months Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Skills Required

Computer Knowledge
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Tamil, Kannada
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF
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Job Description

Teleperformance is hiring Customer Support Executives for its non-voice operations in Hebbal, Bengaluru. In this role, you will assist customers via email, resolve product or service queries, maintain documentation, and uphold brand satisfaction standards.

Key Responsibilities

  • Handle inbound customer queries, complaints, and requests strictly through email ticketing channels.

  • Deliver accurate, clear, and prompt resolutions in alignment with standard operating procedures (SOPs).

  • Troubleshoot customer account, transaction, or service issues systematically.

  • Escalate complex, unresolved tickets to the relevant tier-2 or technical teams.

  • Meet daily performance benchmarks, including Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Contact Resolution (FCR).

Requirements & Skills

  • Typing Speed: Minimum 30–35 WPM with 90%+ accuracy.

  • Communication: Excellent written English skills (grammar, tone, punctuation, and clarity).

  • Technical Skills: Basic knowledge of email clients, ticketing tools (e.g., Zendesk, Salesforce), and MS Office.

  • Availability: Comfortable working in rotational shifts and operating from the Hebbal office location

    Cab Facility: Not Available

    Shift Timings:

    • Female Candidates: 6:00 AM – 3:00 PM / 7:00 AM – 4:00 PM

    • Male Candidates: 3:00 PM – 12:00 AM / 4:00 PM – 1:00 AM

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Email Process Executive job

  1. What skills and experience do you need for this Customer Support Email Process Executive job?
    Ans : To apply for this Customer Support Email Process Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience.
  2. What salary is offered for this Customer Support Email Process Executive job?
    Ans : The salary for this Customer Support Email Process Executive job ranges between ₹20,000-₹25,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email Process Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Hebbal, Bangalore.
  5. How many vacancies are there for this Customer Support Email Process Executive job?
    Ans : There are 25 vacancies for this Customer Support Email Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email Process Executive job is open for both male and female candidates.
  7. What does the role of Customer Support Email Process Executive involve?
    Ans : As a Customer Support Email Process Executive, your work will involve skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Email Process Executive position is Hebbal, Bangalore.
  9. Who is the right fit for this Customer Support Email Process Executive job?
    Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 1-1 years of experience is the right fit for this Customer Support Email Process Executive job.
  10. What makes this Customer Support Email Process Executive job a good opportunity?
    Ans : This Customer Support Email Process Executive job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 25 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Computer Knowledge, Non-voice/Chat Process, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 25000

Regional Languages

Kannada, Tamil

English Proficiency

Yes

Contact Person

Abhishek Singh

Interview Address

Hebbal, Hebbal, Bangalore
Posted 5 hours ago

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Job Hai > Jobs in Bangalore > Customer Support / TeleCaller Jobs in Bangalore > Email Process Executive