Email Process Executive

17,500 - 25,000 /month

Icic Prudential Life Insurance

M I D C, Mumbai

0 - 6 months Experience in Customer Support / TeleCaller

Replies in 24hrs

25 Openings

Full Time

Job Highlights

Industry Type: Banking

12th Pass and above

All genders

09:00 AM - 06:00 PM | 5 days working | Day Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a Email Process Executive to join our team at ICIC PRUDENTIAL LIFE INSURANCE. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Banking. The role offers ₹ 17,500 - ₹ 25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Email Process Executive job

Can freshers or experienced candidates apply for this Email Process Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Email Process Executive role.
What is the salary and job type for this role?
Ans : The salary for this Email Process Executive job ranges between ₹17,500-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Email Process Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in M I D C, Mumbai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email Process Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Email Process Executive job is located in M I D C, Mumbai.
Why should you apply for this Email Process Executive job?
Ans : This Email Process Executive job offers a salary between ₹17,500-₹25,000 per month. This is a Full Time opportunity and has 25 openings available.