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Customer Support Email Process Executive

salary 30,000 - 33,000 /month
company-logo
job companyHexaware Technologies
job location Ghansoli, Mumbai
job experience6 - 24 months Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

International Calling

Job Highlights

qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Rotational Shift

Job Description

Hiring: Customer Support Executive – Athena CM (Complaint Management)

Location: Ghansoli, Navi Mumbai

Qualification: HSC / Graduate

Experience: Freshers and experienced candidates can apply

Salary: Up to ₹33,000, based on last drawn salary and experience

Shift: 24/7 rotational shifts (any 9 hours)

Working Days: 5 days a week

Week Off: 2 rotational offs

Job Responsibilities:

• Handle customer complaints and queries through social media and email.

• Provide appropriate resolutions and ensure timely complaint closure.

• Coordinate with internal teams to resolve customer issues.

• Maintain accurate records and follow up on pending complaints.

• Ensure professional communication and customer satisfaction.

Required Skills:

• Good written communication and comprehension skills.

• Typing speed of 30 WPM with 90% accuracy.

• Strong problem-solving and customer-handling skills.

Interview Rounds: HR, Email Assessment, Chat Versant, Operations, Client and Typing Test.

Transport Boundaries: Ghatkopar to Ambernath, Panvel to Chembur, and Panvel to Thane.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Email Process Executive job

  1. What qualifications and experience are required for this Customer Support Email Process Executive position?
    Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience and skills like International Calling.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Email Process Executive job ranges between ₹30,000-₹33,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Email Process Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Ghansoli, Mumbai.
  5. How many openings are available for this position?
    Ans : There are 10 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Email Process Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Email Process Executive job?
    Ans : As a Customer Support Email Process Executive, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Support Email Process Executive job is located in Ghansoli, Mumbai.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like International Calling along with 1-2 years of experience is ideal for this Customer Support Email Process Executive job.
  10. Why should you apply for this Customer Support Email Process Executive job?
    Ans : This Customer Support Email Process Executive job offers a salary between ₹30,000-₹33,000 per month. This is a Full Time opportunity and has 10 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Skills Required

International Calling

Shift

Rotational

Contract Job

No

Salary

₹ 30000 - ₹ 33000

Contact Person

Akshay

Interview Address

Loma it park, Ghansoli, Mumbai
Posted 3 days ago
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