Email & Chat Support Executive

Job Title: Email Process Executive – Banking Domain

Location: Mumbai (Chandivali)
Experience Required: Minimum 1 year of banking experience
Education: Graduation (Mandatory)
Working Days: 5 Days a Week
Week Offs: 2 Rotational Week Offs
Salary: 23K - 28K Inhand

Job Overview:

We are hiring for the position of Email Process Executive in the banking sector. This role involves handling customer service queries via email, ensuring timely and accurate responses, and delivering a high-quality customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer queries via email

• Investigate and resolve customer complaints related to banking services

• Maintain detailed records of customer interactions and transactions

• Coordinate with internal departments to resolve issues

• Adhere to quality and compliance standards set by the organization

• Manage a high volume of emails efficiently within TAT

Required Skills and Qualifications:

• Graduate in any stream (Mandatory)

• Minimum 1 year of experience in the banking industry (customer service or back office)

• Excellent written communication and comprehension skills

• Good knowledge of banking products and services

• Basic computer proficiency (MS Office, Email systems, CRM tools)

• Attention to detail and ability to handle sensitive customer information

Benefits:

• Competitive salary up to ₹3.5 LPA (Cost to Company)

• Fixed 5-day work week with 2 rotational week offs

• Opportunity to work with a reputed bank or financial organization

• Training and career advancement opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹23000 - ₹28000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Witbloom Training Placement.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 20 Email & Chat Support Executive at Witbloom Training Placement
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.