Email Chat Support Executive

21,000 - 37,000 /month

Vr Hr Solutions

New Town, Kolkata

1 - 3 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Night Shift

Job Benefits: Cab, PF

PAN Card

Job Description

Customer Experience Executive – Email/Chat Support (UK Process)

Location: Kolkata

Function: Business Process Services

Role: Executive

About the Role

We are looking for a dedicated Customer Experience Executive to handle front-office interactions for our UK-based customers. In this role, you will deliver high-quality service through voice and email channels, focusing on timely resolutions and creating a positive customer experience while strictly adhering to UK regulatory and data-protection standards.

Key Responsibilities

Manage and resolve customer queries related to accounts, billing, payments, service requests, and complaints.
Provide accurate, empathetic, and first-time resolution to customer issues.
Handle front-office customer interactions via voice and email channels effectively.
Navigate difficult customer conversations professionally and with high empathy.
Maintain a high level of attention to detail and compliance with UK data-protection standards.

Experience & Skills Required

Experience: 1 to 4 years in Front Office or Customer Service roles.

Communication: Excellent spoken and written English, with email writing skills aligned to UK customer communication standards.

Shift Readiness: Experience and willingness to work in UK shift hours (BST / GMT).

Technical Skills: Hands-on experience navigating voice and email customer support platforms.

Advantageous: Prior experience supporting UK customers, specifically within the Utilities, Retail, Banking, or Telecom sectors.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Email Chat Support Executive job

What are the eligibility criteria for this Email Chat Support Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like International Calling, Non-voice/Chat Process for this Email Chat Support Executive job offered by Vr Hr Solutions in New Town, Kolkata.
What salary is offered for this Email Chat Support Executive job?
Ans : The salary for this Email Chat Support Executive job ranges between ₹21,000-₹37,000 per month.
What shift and timings does this job follow?
Ans : This Email Chat Support Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in New Town, Kolkata.
How many vacancies are there for this Email Chat Support Executive job?
Ans : There are 99 vacancies for this Email Chat Support Executive role.
Is this job open for all genders?
Ans : Yes, this Email Chat Support Executive job is open for both male and female candidates.
What does the role of Email Chat Support Executive involve?
Ans : As a Email Chat Support Executive, your work will involve skills like International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Email Chat Support Executive position is New Town, Kolkata.
Who is the right fit for this Email Chat Support Executive job?
Ans : A candidate having skills like International Calling, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Email Chat Support Executive job.
What makes this Email Chat Support Executive job a good opportunity?
Ans : This Email Chat Support Executive job is a good opportunity as it offers a salary between ₹21,000-₹37,000 per month. This is a Full Time job and has 99 openings.