Email & Chat Support Executive

10,000 - 13,000 /month

Think Skill

Sector V - Salt Lake, Kolkata

0 - 6+ years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Description

We are looking for a Email & Chat Support Executive to join our team at Think Skill. The role offers ₹10,000 - ₹13,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Email & Chat Support Executive job

Can freshers or experienced candidates apply for this Email & Chat Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-7 years of experience can apply for this Email & Chat Support Executive role.
What salary is offered for this Email & Chat Support Executive job?
Ans : The salary for this Email & Chat Support Executive job ranges between ₹10,000-₹13,000 per month.
What shift and timings does this job follow?
Ans : This Email & Chat Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Email & Chat Support Executive job is located in Sector V - Salt Lake, Kolkata.
Why should you apply for this Email & Chat Support Executive job?
Ans : This Email & Chat Support Executive job offers a salary between ₹10,000-₹13,000 per month. This is a Full Time opportunity and has 10 openings available.