Email Chat Support Executive

13,000 - 15,000 /month

Swiggy

Hazratganj, Lucknow

0 - 6 years Experience in Customer Support / TeleCaller

99 Openings

ఫుల్ టైమ్

కావాల్సిన Skills

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

12th Pass and above

All genders

6 days working | Rotational Shift

మీకు సరిపోతుందో లేదో చెక్ చేయడానికి రిజిస్టర్ చేసుకోండి!

Job వివరణ

We are looking for a Email Chat Support Executive to join our team at Adirasofttech. The role offers ₹13000 - ₹15000 and involves managing customer calls, delivering outstanding customer service related to Software & IT Services. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the rotational shift.

ఇతర details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Email Chat Support Executive job

Can freshers or experienced candidates apply for this Email Chat Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-6 years of experience can apply for this Email Chat Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Email Chat Support Executive job ranges between ₹13,000-₹15,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Email Chat Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hazratganj, Lucknow.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email Chat Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Email Chat Support Executive job?
Ans : As a Email Chat Support Executive, key responsibilities include skills like Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Email Chat Support Executive job is located in Hazratganj, Lucknow.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Non-voice/Chat Process along with 0-6 years of experience is ideal for this Email Chat Support Executive job.
Why should you apply for this Email Chat Support Executive job?
Ans : This Email Chat Support Executive job offers a salary between ₹13,000-₹15,000 per month. This is a Full Time opportunity and has 99 openings available.