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Email & Chat Support Executive

salary 20,000 - 23,000 /month*
company-logo
job companySunshine Services
job location Hi-Tech City, Hyderabad
incentive₹2,000 incentives included
job experience6 - 12 months Experience in Customer Support / TeleCaller
10 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Telugu
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Night Shift
star
PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Email & Chat Support Executive to join our team at Digitide. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹ 20,000 - ₹ 23,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Night shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Email & Chat Support Executive job

  1. Who is eligible to apply for this Email & Chat Support Executive job at Sunshine Services?
    Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge, Non-voice/Chat Process for this Email & Chat Support Executive job offered by Sunshine Services.
  2. How much can you earn in this position?
    Ans : You can earn between ₹20,000-₹23,000 per month in this Email & Chat Support Executive position.
  3. What shift and timings does this job follow?
    Ans : This Email & Chat Support Executive job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Hi-Tech City, Hyderabad.
  5. How many openings are available for this position?
    Ans : There are 10 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Email & Chat Support Executive, you will work on skills like Computer Knowledge, Non-voice/Chat Process.
  8. Where is this job located?
    Ans : This Email & Chat Support Executive job is located in Hi-Tech City, Hyderabad.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Non-voice/Chat Process along with 1-1 years of experience is ideal for this Email & Chat Support Executive job.
  10. Why should you apply for this Email & Chat Support Executive job?
    Ans : This Email & Chat Support Executive job offers a salary between ₹20,000-₹23,000 per month. This is a Full Time opportunity and has 10 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Skills Required

Computer Knowledge, Non-voice/Chat Process

Shift

Night

Contract Job

No

Salary

₹ 20000 - ₹ 23000

Regional Languages

Hindi, Telugu

Contact Person

Shristi

Interview Address

Omega Divyasree, Hi-Tech City, Hyderabad
Posted 4 days ago
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