Email & Chat Support Executive

15,000 - 25,000 /month

Scymes Services Private Limited

Santacruz (East), Mumbai

0 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Industry Type: Banking

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Respond to customer emails: Handle inbound customer queries and complaints received via email or digital mailbox.
Issue resolution: Identify, analyze, and resolve customer issues or escalate to appropriate teams as needed.
Information accuracy: Provide clear, accurate information about banking products, services, account details, policies, and procedures.
Document interactions: Maintain detailed logs of customer communications, actions taken, and resolutions in the CRM system.
Track service requests: Follow up with internal teams and customers to ensure timely closure of support tickets.
Email etiquette: Use professional and courteous language in all written correspondence to maintain bank reputation.
Customer escalation: Escalate complex or unresolved cases per escalation hierarchy.
Service quality: Meet established SLAs (Service Level Agreements) for email response and resolution

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

What is the eligibility criteria to apply for this Email & Chat Support Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Email & Chat Support Executive job?
Ans: This Email & Chat Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Scymes Services Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email & Chat Support Executive role?
Ans: There is an immediate opening of 2 Email & Chat Support Executive at Scymes Services Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email & Chat Support Executive job?
Ans: This Email & Chat Support Executive job has Day Shift.