A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 25,000 /month
Scymes Services Private Limited
Santacruz (East), Mumbai
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
Respond to customer emails: Handle inbound customer queries and complaints received via email or digital mailbox.
Issue resolution: Identify, analyze, and resolve customer issues or escalate to appropriate teams as needed.
Information accuracy: Provide clear, accurate information about banking products, services, account details, policies, and procedures.
Document interactions: Maintain detailed logs of customer communications, actions taken, and resolutions in the CRM system.
Track service requests: Follow up with internal teams and customers to ensure timely closure of support tickets.
Email etiquette: Use professional and courteous language in all written correspondence to maintain bank reputation.
Customer escalation: Escalate complex or unresolved cases per escalation hierarchy.
Service quality: Meet established SLAs (Service Level Agreements) for email response and resolution
