Email & Chat Support Executive

Role: Email Support

Industry Type: Analytics / KPO / Research

Department: Customer Success, Service & Operations

Employment Type: Full Time, Contract (3 months)

Role Category: Non Voice

Education UG: Any Graduate
Location - Bangalore next to manyanta tech park

Key Skills

Email Support | Customer Service | CRM Tools | Ticket Management | Escalation Handling | SLA Management | Client Support

Job highlights

2-3 years experience in email/customer support with CRM tools like Zendesk or Salesforce

Respond to customer queries via email, handle escalations, refunds, and maintain SLA adherence

Work Experience - 2-3 years

Job description

Hiring: Email Support Executive

We are looking for a customer-focused Email Support Executive with 2-3 years of experience in handling customer queries, escalations, and support operations through email channels.

Key Responsibilities

• Respond to customer queries professionally via email

• Handle complaints, escalations, refunds, and service requests

• Maintain high customer satisfaction and SLA adherence

• Coordinate with internal teams for issue resolution

• Manage CRM/ticketing systems and maintain accurate records

• Support billing, product, account, and technical-related queries

Requirements

• 2–3 years of experience in Email/Customer Support

• Excellent written and verbal English communication

• Experience with Zendesk, Freshdesk, Salesforce, or similar CRM tools

• Strong multitasking, problem-solving, and interpersonal skills

• Ability to work in a fast-paced environment with attention to detail

Preferred

• Experience in BPO, SaaS, E-commerce, FinTech, or IT support

• Familiarity with escalation handling and SLA management

• Flexible for rotational shifts if required

Interested candidates can share their updated resumes.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.