Email Chat Support Executive

20,000 - 28,000 /month

Primus Actus Services

Sakinaka, Mumbai

0 - 3 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Night Shift

Aadhar Card

Job Description

Job Title: E-Commerce Customer Support Associate (Chat & Email)

Company: Primus Actus Services

Location: Saki Naka, Andheri East, Mumbai (On-site)

About the Role

Are you a quick thinker with a passion for helping people? Primus Actus is looking for dynamic individuals to join our USA E-Commerce Support Team. Unlike traditional sales roles, this is a pure support process—no cold calling, no aggressive targets, and no sales pressure.

You will be the voice (and keyboard) of leading US-based brands, ensuring customers have a seamless shopping experience through real-time chat and professional email communication.

Key Responsibilities

Real-Time Resolution: Manage incoming customer queries via Chat and Email regarding orders, shipping, and product information.

Quality Communication: Maintain a high standard of written English with a focus on grammar, tone, and professional etiquette.

Problem Solving: Efficiently troubleshoot customer issues to ensure first-contact resolution.

Brand Ambassadorship: Represent US-based e-commerce platforms with a positive and helpful attitude.

Shift Details & Compensation

Shift Timing: 09:00 PM – 05:00 AM IST (Fixed Night Shift).

Working Days: Monday to Saturday (26 days/month).

Salary: ₹15,000 – ₹28,000 (Based on experience).

Incentives: Performance-based incentives available (Quality & Attendance driven).

Growth: We prefer promoting from within; grow your career as the process scales!

Who We Are Looking For?

Freshers: Recent graduates with excellent written English and a "can-do" attitude.

Experienced: Candidates with BPO or E-commerce experience are highly preferred.

Skills: • Fast typing speed (30+ WPM).

Strong command over English grammar and composition.

Ability to work the night shift consistently.

Why Join Primus Actus?

Fixed Process: Stable work with a specialized focus on the US market.

No Targets: Focus on quality service rather than monthly sales quotas.

Professional Environment: Work in the heart of Mumbai’s business hub with a supportive team.

How to Apply:
[9881133495/ keyur25@primusactus.com /
Interview Walk-in Address 1Aerocity, Safed Pul, Sakinaka, 1026, Andheri East, Mumbai, Maharashtra 400072 ]

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Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Email Chat Support Executive job

What skills and experience do you need for this Email Chat Support Executive job?
Ans : To apply for this Email Chat Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 0-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹28,000 per month in this Email Chat Support Executive position.
What shift and timings does this job follow?
Ans : This Email Chat Support Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sakinaka, Mumbai.
How many vacancies are there for this Email Chat Support Executive job?
Ans : There are 25 vacancies for this Email Chat Support Executive role.
Is this job open for all genders?
Ans : Yes, this Email Chat Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Email Chat Support Executive, you will work on skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Email Chat Support Executive position is Sakinaka, Mumbai.
Who is the right fit for this Email Chat Support Executive job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process with 0-3 years of experience is the right fit for this Email Chat Support Executive job.
What makes this Email Chat Support Executive job a good opportunity?
Ans : This Email Chat Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹28,000 per month. This is a Full Time job and has 25 openings.