Email & Chat Support Executive

13,000 - 16,000 /month

Pranjal Enterprise

VIP Haldiram, Kolkata

1 - 3 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

Languages: Hindi, Bengali

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Email & Chat Support Executive to join our team at Pranjal Enterprise. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Software & IT Services. The role offers ₹ 13,000 - ₹ 16,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Email & Chat Support Executive job

What are the eligibility criteria for this Email & Chat Support Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-3 years of experience and skills like Non-voice/Chat Process for this Email & Chat Support Executive job offered by Pranjal Enterprise in VIP Haldiram, Kolkata.
What salary is offered for this Email & Chat Support Executive job?
Ans : The salary for this Email & Chat Support Executive job ranges between ₹13,000-₹16,000 per month.
What shift and timings does this job follow?
Ans : This Email & Chat Support Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in VIP Haldiram, Kolkata.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
What does the role of Email & Chat Support Executive involve?
Ans : As a Email & Chat Support Executive, your work will involve skills like Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Email & Chat Support Executive job is located in VIP Haldiram, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Non-voice/Chat Process along with 1-3 years of experience is ideal for this Email & Chat Support Executive job.
Why should you apply for this Email & Chat Support Executive job?
Ans : This Email & Chat Support Executive job offers a salary between ₹13,000-₹16,000 per month. This is a Full Time opportunity and has 25 openings available.