Email & Chat Support Executive

Job Description

Are you passionate about addressing queries, resolving challenges, and imparting knowledge? Are you a skilled communicator?

If this resonates with you, we'd love to have you on board!

Customer Support Role:

• Address intricate technical inquiries related to product functionality and defect resolution, collaborating closely with Software Engineers for comprehensive product support.

• Exhibit exemplary troubleshooting and problem-solving abilities.

• Maintain thorough documentation of all actions taken in relation to each ticket within the case log.

• Strictly adhere to established processes for both operational efficiency and quality assurance.

• Possess the discernment to escalate issues as necessary, showcasing meticulous attention to detail, research capabilities, and the agility to devise innovative solutions or alternatives.

• Strive for excellence in customer interactions by consistently going above and beyond to deliver outstanding service.

Customer Retention:

• Maintain overall customer satisfaction levels to ensure the continuous relationship with Practo.

Desired Candidate:

• Experience in handling calls and emails

• Ability to speak English, Hindi and any other regional language.

• Ability to multi-task, work with stakeholders to provide a great customer experience.

• Demonstrate ownership and strong logical reasoning skills.

• Mandate working from office for 6 days a week with rotational shifts and rotational week offs.

Language - English mandate (Written + Verbal)

Degree is mandate

Rotational shift | Rotational WO | 6 days working

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be Diploma and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹33000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Practo Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 2 Email & Chat Support Executive at Practo Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Rotational Shift.