Customer Relationship Executive

Key Responsibilities:

● Client Relationship Management:

○ Serve as the main point of contact for assigned enterprise clients.

○ Develop deep, strategic relationships with key stakeholders, including C-level executives.

○ Understand client goals and objectives, and align our solutions to meet their needs.

● Onboarding & Implementation:

○ Oversee the onboarding process for new enterprise clients, ensuring a smooth

transition and successful implementation.

○ Collaborate with internal teams to tailor the implementation strategy based on

client requirements.

● Product Adoption & Usage:

○ Monitor and drive product adoption to ensure clients are fully utilizing the features

and benefits of our solutions.○ Provide training and support to clients as needed, including creating and

delivering tailored presentations and workshops.

● Strategic Guidance & Consulting:

○ Offer strategic advice and recommendations to help clients achieve their

business objectives using our products.

○ Proactively identify opportunities for clients to leverage additional features or

services.

● Customer Advocacy:

○ Act as the voice of the customer internally, providing feedback to product and

development teams to influence product improvements.

○ Advocate for clients' needs and ensure their feedback is addressed in a timely

manner.

● Issue Resolution & Support:

○ Address and resolve any issues or concerns that arise, working closely with

support and technical teams.

○ Ensure that service levels and client expectations are consistently met or

exceeded.

● Renewals & Upselling:

○ Manage the renewal process for enterprise accounts, ensuring high renewal rates and identifying opportunities for upselling or cross-selling additional products and services.

○ Work with the sales team to develop account strategies and growth plans.

● Reporting & Analysis:

○ Track and report on key metrics related to client success, including product usage, satisfaction, and renewal rates.

○ Prepare and deliver regular business reviews to clients, highlighting achievements and areas for improvement.

Qualifications:

● Experience:

○ Minimum of 1-2 years of experience in Customer Success, Account Management, or a related role, with at least 1 year focused on enterprise clients.

○ Proven track record of managing and growing relationships with large, strategic accounts.

● Skills:

○ Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels.

○ Strong problem-solving abilities and a proactive approach to addressing client needs and challenges.

○ Deep understanding of enterprise software solutions and the ability to articulate complex concepts clearly.

○ Experience with CRM software and other customer success tools.● Education:

○ Bachelor’s degree in Business, Marketing, T echnology, or a related field.

● Other:

○ Ability to travel frequently as needed to meet with clients or attend industry events.

○ A customer-centric mindset with a passion for delivering exceptional service.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., Hr Huddle.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 1 Customer Relationship Executive at Hr Huddle
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has Day Shift.