Email Chat Support Executive

Job Description

Are you passionate about addressing queries, resolving challenges, and imparting knowledge? Are you a skilled communicator?

If this resonates with you, we'd love to have you on board!

Customer Support Role:

Address intricate technical inquiries related to product functionality and defect resolution, collaborating closely with Software Engineers for comprehensive product support.

Exhibit exemplary troubleshooting and problem-solving abilities.

Maintain thorough documentation of all actions taken in relation to each ticket within the case log.

Strictly adhere to established processes for both operational efficiency and quality assurance.

Possess the discernment to escalate issues as necessary, showcasing meticulous attention to detail, research capabilities, and the agility to devise innovative solutions or alternatives.

Strive for excellence in customer interactions by consistently going above and beyond to deliver outstanding service.

Customer Retention:

Maintain overall customer satisfaction levels to ensure the continuous relationship with Practo.

Desired Candidate:

Experience in handling calls and emails

Ability to speak English, Hindi and any other regional language.

Ability to multi-task, work with stakeholders to provide a great customer experience.

Demonstrate ownership and strong logical reasoning skills.

Mandate working from office for 6 days a week with rotational shifts and rotational week offs.

Language - English mandate (Written + Verbal)

Degree is mandate

Rotational shift | Rotational WO | 6 days working

Including - 36K Incentives

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email Chat Support Executive job

1. What is the eligibility criteria to apply for this Email Chat Support Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹31000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email Chat Support Executive job and during the employment with the company, i.e., Practo Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email Chat Support Executive role?
   Ans: There is an immediate opening of 2 Email Chat Support Executive at Practo Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job has Rotational Shift.