Customer Care Executive

Freshers:22k

Experienced:32k

With saturday,Sun off

work location:bomnahalli

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.

• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.

• Maintain accurate records of all interactions with customers using CRM software.

• Collaborate with internal teams to resolve complex customer issues that require escalation.

• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

• 0-5 years of experience in BPO industry or related field (education/CSR).

• Excellent communication skills in English language (written & spoken).

• Ability to work on rotational shifts including night shifts.

• Strong problem-solving skills with attention to detail.

• Willingness to learn new processes quickly.

• call umar@7815882100

• call taniya@7848820048

• call akshatha@7848820050

• call Ishitha@7829423175

• call kashish@7816842400

• call harshitha@7848820045

• call manish@7848820049

• call pooja@9886112704

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹24000 - ₹45000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., IGNITES HUMAN CAPITAL SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 99 Customer Care Executive at IGNITES HUMAN CAPITAL SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Rotational Shift.