Customer Support Executive

Customer Support Representative

Location: Kormangala , Bangalore
Department: Customer Support
Job Type: [Full Time]

Job Summary

We are seeking a motivated and customer-focused Customer Support Representative to join our team. You will be the first point of contact for our customers, providing timely, empathetic, and accurate support across various channels including email, chat, and phone. The ideal candidate is a problem-solver with excellent communication skills and a passion for delivering a great customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.

• Troubleshoot and resolve customer issues efficiently and effectively.

• Maintain up-to-date knowledge of products, services, and internal procedures.

• Escalate complex issues to appropriate departments or team leads when necessary.

• Document interactions, feedback, and issue resolutions accurately in the CRM system.

• Identify patterns in customer feedback and suggest improvements to products or processes.

• Meet or exceed individual and team performance targets (e.g., response time, resolution time, CSAT).

Qualifications

Required:

• 0 to 5+ years of experience in customer service or support roles

• Excellent written and verbal communication skills.

• Strong problem-solving skills and attention to detail.

• Comfortable using support tools and technologies

• Ability to multitask and manage time effectively in a fast-paced environment.

• High school diploma or equivalent.

Preferred:

• PUC or Bachelor’s degree in a relevant field.

• Experience working in remote or distributed teams.

• Familiarity with CRM systems and ticketing tools.

• Multilingual skills (a plus, especially in [specify language if relevant]).

What We Offer

• Competitive salary and performance bonuses

• Flexible work hours and remote work options

• Health, dental, and vision insurance

• Paid time off and company holidays

• Learning & development opportunities

• A supportive and inclusive team culture

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹55000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., ACCENTURE SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 60 Customer Support Executive at ACCENTURE SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Flexible Shift.