A Naukri Group company
Login చేయండిHire Local Staff
A Naukri Group companyLogin చేయండిHire Local Staff
19,000 - 32,000 /month
Meesho
Laxmi Nagar, Pune
0 - 1 years Experience in Customer Support / TeleCaller
ఫుల్ టైమ్
An Email & Chat Support job involves assisting customers via written communication, focusing on resolving inquiries, troubleshooting issues, and providing product info promptly, requiring strong writing, multitasking, problem-solving, and familiarity with support software (Zendesk, Freshdesk) to maintain high satisfaction and meet SLAs, often remotely.
Key Responsibilities:
Customer Interaction: Respond quickly and effectively to customer questions and concerns via email and live chat.
Issue Resolution: Troubleshoot problems, provide solutions, and ensure customers feel supported.
Product Expertise: Maintain deep knowledge of products/services to offer accurate information and recommendations.
Documentation: Accurately log interactions, issues, and resolutions in CRM systems.
Escalation: Escalate complex problems to appropriate teams.
Process Improvement: Collaborate with team members to enhance support processes.
Key Qualifications & Skills:
Communication: Excellent written skills, clear, concise, and professional.
Technical Skills: Proficiency with customer service software (Zendesk, Freshdesk) and databases.
Problem-Solving: Strong analytical and conflict resolution skills.
Multitasking: Ability to handle multiple chats/emails simultaneously.
Soft Skills: Patience, attention to detail, time management, and customer focus.
Typical Environment:
Often remote or non-voice.
Fast-paced, meeting targets for response time and satisfaction.
Common Job Titles:
Customer Service Representative (Email & Chat), Chat Agent, Email Support Specialist, and Customer Support Associate.
High DemandHigh Demand
