Email Chat Support Executive

Position: Customer Support Associate (CSA) – Non-Voice Process
No. of Positions: 1
Process: Non-Voice Customer Support
Work Mode: On-site (Work from Office)
Location: Equinox HQ, Plot No. R854, Near Rotex, Rabale MIDC, Rabale, Navi Mumbai
Schedule: 5 Days a Week | Rotational Shifts | Rotational Week Off

Company is a 24/7 live chat and voice support for B2B SaaS and technical support clients. Headquartered in Chandler, Arizona, with operations in Navi Mumbai, we deliver dedicated support teams that seamlessly integrate with client operations, helping them enhance customer satisfaction and operational efficiency.

About the Role:
As a CSA – Non-Voice Process, you will be the first point of contact for customers, managing queries via chat, email, or ticketing systems. This role requires strong analytical and problem-solving abilities, along with excellent communication skills, to ensure customer issues are resolved accurately, quickly, and with empathy.

Required Candidate Profile:

• 1–2 years of experience in Customer Support (Non-Voice) preferred.

• Excellent written and spoken English.

• Willingness to work in rotational shifts and week offs.

• Immediate joiners preferred.

• Work from Office (WFO) – candidates must manage their own commute.

Key Responsibilities:

• Handle and resolve customer issues independently at first contact.

• Respond promptly to technical and non-technical queries via email/chat.

• Escalate complex issues to higher support levels when required.

• Ensure adherence to SLAs, compliance, and quality standards.

• Maintain professional, ethical, and customer-first conduct at all times.

Skills & Competencies:

• Strong written and verbal communication skills.

• Analytical and troubleshooting mindset.

• Attention to detail and ability to deliver accurate resolutions.

• Adaptability, time management, and multitasking abilities.

• Passion for delivering service excellence.

Interview Structure:

• HR Round

• Chat Round

• Operations Round

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Email Chat Support Executive job

1. What is the eligibility criteria to apply for this Email Chat Support Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email Chat Support Executive job and during the employment with the company, i.e., IT COMPANY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email Chat Support Executive role?
   Ans: There is an immediate opening of 1 Email Chat Support Executive at IT COMPANY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job has Rotational Shift.