Email & Chat Support Executive

We are looking for a proactive and customer-focused Email Support Executive to join our growing Customer Support team. In this role, you will be the first point of contact for customers reaching out via email, providing timely, accurate, and empathetic responses regarding our products and services.

Key Responsibilities

Handle customer queries and complaints through email professionally and promptly

Provide information about products, order status, warranty, and installation support

Coordinate with internal teams (technical, logistics, etc.) to resolve customer issues

Maintain a high level of customer satisfaction through clear and effective communication

Document and track customer interactions in the CRM system

Identify recurring issues and escalate them to the concerned department

Follow defined SLAs and ensure quality of service

Required Skills and Qualifications

Fresher to 3 years of experience in customer service or email/chat support

Excellent written English communication skills

Strong problem-solving skills and a customer-first attitude

Familiarity with CRM tools (e.g., Zendesk, Freshdesk) is a plus

Basic understanding of consumer appliances or electronics is an advantage

Ability to multitask, prioritize, and manage time effectively

Bachelor’s degree in any discipline

What We Offer

Opportunity to work with a high-growth, innovative brand

Friendly and collaborative work culture

Exposure to leading customer support technologies

Professional development and growth opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 15 Email & Chat Support Executive at HAPPY SQUARE OUTSOURCING SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.