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Email Chat Support Executive

salary 15,000 - 40,000 /month
company-logo
job companyGebbs
job location Mulund, Mumbai
job experience1 - 3 years Experience in Customer Support / TeleCaller
25 Openings
full_time Full Time

Skills Required

Computer Knowledge
International Calling

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
5 days working | Night Shift
star
Job Benefits: Cab, Insurance, PF
star
PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Email Chat Support Executive to join our team at Gebbs. The role offers ₹15,000 - ₹40,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 1 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Email Chat Support Executive job

  1. What are the eligibility criteria for this Email Chat Support Executive job?
    Ans : Candidates should have a 12th Pass and above qualification with 1-3 years of experience and skills like Computer Knowledge, International Calling for this Email Chat Support Executive job offered by Gebbs in Mulund, Mumbai.
  2. What salary is offered for this Email Chat Support Executive job?
    Ans : The salary for this Email Chat Support Executive job ranges between ₹15,000-₹40,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Email Chat Support Executive job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Mulund, Mumbai.
  5. How many vacancies are there for this Email Chat Support Executive job?
    Ans : There are 25 vacancies for this Email Chat Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Email Chat Support Executive job is open for both male and female candidates.
  7. What does the role of Email Chat Support Executive involve?
    Ans : As a Email Chat Support Executive, your work will involve skills like Computer Knowledge, International Calling. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Email Chat Support Executive position is Mulund, Mumbai.
  9. Who is the right fit for this Email Chat Support Executive job?
    Ans : A candidate having skills like Computer Knowledge, International Calling with 1-3 years of experience is the right fit for this Email Chat Support Executive job.
  10. What makes this Email Chat Support Executive job a good opportunity?
    Ans : This Email Chat Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹40,000 per month. This is a Full Time job and has 25 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Cab, Insurance, PF

Skills Required

Computer Knowledge, International Calling

Shift

Night

Contract Job

No

Salary

₹ 15000 - ₹ 40000

English Proficiency

Yes

Contact Person

Akshay Suvarna

Interview Address

Mulund, Mumbai, Mulund, Mumbai
Posted 8 days ago
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