Email & Chat Support Executive

18,500 - 34,000 /month*

Gca Cost Consultants

Ghatkopar (East), Mumbai

₹5,500 incentives included

Freshers in Customer Support / TeleCaller

5 Openings

Incentives included

Full Time

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits

Job Description

We are looking for a Email & Chat Support Executive to join our team at Gca Cost Consultants. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to customer care service. The role offers ₹ 18,500 - ₹ 34,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email & Chat Support Executive job

Can freshers or experienced candidates apply for this Email & Chat Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Email & Chat Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Email & Chat Support Executive job ranges between ₹18,500-₹34,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Email & Chat Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghatkopar (East), Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Email & Chat Support Executive job is located in Ghatkopar (East), Mumbai.
Why should you apply for this Email & Chat Support Executive job?
Ans : This Email & Chat Support Executive job offers a salary between ₹18,500-₹34,000 per month. This is a Full Time opportunity and has 5 openings available.