Email Chat Support Executive

Job Description – Senior Email Support Executive Job Title Senior Email Support Executive Department Customer Support / Operations Employment Type Full-Time Job Summary We are looking for a Senior Email Support Executive to manage and resolve customer queries through email communication. The role requires strong written communication skills, problem-solving ability, and experience in handling escalations while maintaining high service quality and SLA adherence. Key Responsibilities • Handle and resolve customer queries through email communication • Manage escalated and complex customer issues effectively • Ensure SLA, quality, and productivity targets are consistently met • Coordinate with internal teams for timely issue resolution • Maintain accurate documentation in CRM/ticketing systems • Review recurring issues and suggest process improvements • Support and guide junior team members when required Required Skills & Competencies • Excellent written communication skills in English (mandatory) • Strong analytical and problem-solving abilities • Good knowledge of email etiquette and customer handling • Ability to manage high-volume email queues efficiently • Familiarity with CRM/ticketing tools • Attention to detail and accuracy Qualifications • Any Graduate (preferred) • Relevant certification in customer support is an added advantage Experience • 2–5 years of experience in Email/Non-Voice Customer Support • Prior experience handling escalations or mentoring team members is preferred Work Environment • Day shift • 6 working days

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.