Email Chat Support Executive

Roles and Responsibilities

1. Technical Support and Customer Assistance:

Provide technical support and assistance to Tally software users via phone, email, chat, and remote desktop sessions.

Troubleshoot and resolve user issues related to Tally software installation, configuration, usage, and functionality.

Guide users through step-by-step instructions to resolve technical issues or perform software tasks.

Escalate unresolved technical issues to higher-level support teams or developers for further investigation and resolution.

Ensure timely resolution of customer queries and issues to maintain high levels of customer satisfaction.

Document all support interactions, including issue details, resolutions, and follow-up actions, in the support ticketing system.

Collaborate with the development team to identify and report software bugs, glitches, or usability issues encountered by users.

Provide guidance and training to customers on best practices for using Tally software efficiently and effectively.

2. Software Updates and Maintenance:

Assist users with downloading, installing, and updating Tally software versions, patches, and upgrades.

Educate users on the importance of keeping their Tally software up-to-date with the latest features, enhancements, and security patches.

Coordinate with the technical team to schedule and perform periodic maintenance activities, such as database optimization, backup procedures, and system performance tuning.

3. Documentation and Knowledge Sharing:

Create and maintain a knowledge base of common user issues, troubleshooting steps, and solutions for quick reference and self-service support.

Develop user-friendly guides, tutorials, and FAQs to help users better understand and utilize Tally software functionalities.

Conduct training sessions or webinars for new users or existing customers to impart knowledge on advanced features, tips, and tricks of Tally software.

4. Quality Assurance and Feedback Management:

Conduct periodic quality checks on support interactions to ensure adherence to service standards, response times, and resolution accuracy.

Gather feedback from users regarding their experience with Tally software and support services to identify areas for improvement.

 Analyze support metrics and performance indicators to assess the effectiveness of support processes and identify opportunities for optimization.

What we expect from you :

Skills :

1. Excellent communication skills in English and regional languages

 2. Problem-solving abilities

3. Customer service orientation

4. Patience and empathy

5. Technical troubleshooting skills

 6. Attention to detail

7. Time management and prioritization

8. Collaboration and teamwork

Knowledge :

1. Proficiency in Tally software and its modules

2. Basic understanding of accounting principles and practices

3. Familiarity with operating systems (Windows, Linux) and networking concepts.

4. Knowledge of remote support tools and techniques

 Experience Requirements: 1-3 years

Educational Qualification Degree : UG - BBA / BMS, B.Com Commerce background mandatory

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Email Chat Support Executive job

1. What is the eligibility criteria to apply for this Email Chat Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email Chat Support Executive job and during the employment with the company, i.e., ELEVATE CONSULTING.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email Chat Support Executive role?
   Ans: There is an immediate opening of 10 Email Chat Support Executive at ELEVATE CONSULTING
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job has Day Shift.