Email Chat Support Executive

15,000 - 25,000 /month

Dynasty Hr Solutions

Dona Paula, Goa

6 - 36 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: Cab, PF

Job Description

We are looking for a Email Chat Support Executive to join our team . The role offers ₹15,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 6 months - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Email Chat Support Executive job

What are the eligibility criteria for this Email Chat Support Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Computer Knowledge, Non-voice/Chat Process for this Email Chat Support Executive job offered by Dynasty Hr Solutions in Dona Paula, Goa.
What salary is offered for this Email Chat Support Executive job?
Ans : The salary for this Email Chat Support Executive job ranges between ₹15,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Email Chat Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dona Paula, Goa.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email Chat Support Executive job is open for both male and female candidates.
What does the role of Email Chat Support Executive involve?
Ans : As a Email Chat Support Executive, your work will involve skills like Computer Knowledge, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Email Chat Support Executive job is located in Dona Paula, Goa.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Non-voice/Chat Process along with 1-3 years of experience is ideal for this Email Chat Support Executive job.
Why should you apply for this Email Chat Support Executive job?
Ans : This Email Chat Support Executive job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 10 openings available.