Email Chat Support Executive

We are seeking a highly organized and customer-focused Office Desk & Ticket Booking Support Specialist to join our team. This role will involve managing office desk tasks, booking and managing tickets, supporting clients, and ensuring smooth communication between the company and its clients. The ideal candidate will be efficient, proactive, and capable of multitasking, with a keen attention to detail and a passion for delivering excellent customer service.

Key Responsibilities:

Ticket Booking & Management:

Handle and process ticket bookings, including event tickets, travel bookings, and appointments.

Ensure that all bookings are recorded accurately in the system.

Provide customers with timely and accurate booking confirmations, itineraries, and ticket information.

Manage, monitor, and update ticket status throughout the booking process.

Assist clients with ticket modifications, cancellations, or refunds when necessary.

Client Support:

Serve as the main point of contact for client inquiries related to tickets, bookings, and services.

Provide exceptional customer service by responding to emails, calls, and in-person inquiries.

Address and resolve client concerns and issues in a timely and professional manner.

Maintain strong, positive relationships with clients to ensure satisfaction and retention.

Ticket Status Monitoring & Updating:

Regularly track the status of tickets and bookings to ensure accurate and up-to-date information.

Alert clients to any changes, delays, or important information regarding their bookings.

Ensure proper documentation and record-keeping for all tickets.

Administrative Support:

Maintain office desk organization and ensure the smooth operation of daily tasks.

Assist with scheduling and coordinating client appointments and events.

Ensure that all necessary paperwork, correspondence, and documentation is completed accurately.

Perform general administrative duties such as filing, data entry, and report generation.

Collaboration & Reporting:

Work closely with other departments to ensure all client needs are met efficiently.

Provide feedback on ticket booking systems, client preferences, and potential areas for improvement.

Generate reports on ticket bookings, client interactions, and ticket statuses for management review.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Email Chat Support Executive job

1. What is the eligibility criteria to apply for this Email Chat Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email Chat Support Executive job and during the employment with the company, i.e., CLOMOSO TECHNOLOGIES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email Chat Support Executive role?
   Ans: There is an immediate opening of 10 Email Chat Support Executive at CLOMOSO TECHNOLOGIES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job has Day Shift.