Email & Chat Support Executive

We’re looking for a proactive and friendly Customer Support & Sales Executive to join our growing team. Your primary responsibility will be to manage customer queries, resolve issues, and convert inquiries into successful sales — all through chat and email. No phone calls, no fieldwork.

Key Responsibilities:

• Respond to customer inquiries on chat, email, and other text-based platforms (like WhatsApp, Instagram, website chat).

• Provide accurate product information, resolve complaints, and ensure customer satisfaction.

• Assist customers throughout the purchase journey — from product recommendation to post-sale support.

• Convert leads and conversations into confirmed orders through friendly and persuasive communication.

• Follow up with abandoned carts or pending queries to close sales.

• Coordinate with internal teams for order updates, returns, and escalations.

• Maintain detailed records of customer interactions using CRM tools.

Requirements:

• Excellent written communication in English.

• Comfortable using chat, email, and CRM tools.

• Ability to multitask and manage high volumes of conversations.

• Positive attitude, patience, and empathy in customer interactions.

• Strong problem-solving and decision-making skills.

• Basic understanding of e-commerce is a bonus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹12000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., CASEBASKET.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 1 Email & Chat Support Executive at CASEBASKET
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.