Email & Chat Support Executive

15,000 - 20,000 /month

Bank Zone

Bommanahalli, Bangalore

0 - 1 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Tamil

10th Pass and above

All genders

6 days working | Day Shift

Job Description

*Job Title: Customer Support Executive (chat process)*Location: Maruthi chambers 2nd building 2nd floor Bommanahalli Bangalore -560070Shift Timings: Rotational Shifts For Males - Day, Mid and Night shift (Based on the profile) For Females - Day ShiftsWorking Days: 6 days working, 1 rotational week offsJoining: As soon as possible*Job Description:*We are hiring for the position of Chat Support Executive in a Semi Voice Process. The role involves assisting customers via live chat and limited voice support, ensuring prompt and effective issue resolution with a strong focus on communication and customer satisfaction.*Key Responsibilities:*- Handle customer queries primarily through chat, with occasional voice calls when required.- Deliver prompt, accurate, and courteous responses to customers.- Understand customer concerns and provide appropriate solutions.- Maintain records of customer interactions and escalate unresolved issues appropriately.- Adhere to company policies, processes, and quality standards.*Requirements:*- Good English communication skills – both written and verbal.- Active intent to resolve customer issues with a customer-first mindset.- Minimum typing speed of 30 WPM with good accuracy.- Ability to comprehend and follow instructions.- Must be a team player with a positive attitude and flexibility to work in rotational shifts.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Support Executive job

Can freshers or experienced candidates apply for this Email & Chat Support Executive role?
Ans : Candidates who have a 10th Pass and above qualification with 0-1 years of experience can apply for this Email & Chat Support Executive role.
What salary is offered for this Email & Chat Support Executive job?
Ans : The salary for this Email & Chat Support Executive job ranges between ₹15,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Email & Chat Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bommanahalli, Bangalore.
How many vacancies are there for this Email & Chat Support Executive job?
Ans : There are 10 vacancies for this Email & Chat Support Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
What does the role of Email & Chat Support Executive involve?
Ans : As a Email & Chat Support Executive, your work will involve skills like Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Email & Chat Support Executive position is Bommanahalli, Bangalore.
Who is the right fit for this Email & Chat Support Executive job?
Ans : A candidate having skills like Non-voice/Chat Process with 0-1 years of experience is the right fit for this Email & Chat Support Executive job.
What makes this Email & Chat Support Executive job a good opportunity?
Ans : This Email & Chat Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 10 openings.