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Email & Chat Support Executive

salary 12,500 - 30,000 /month
company-logo
job companyAmaan Enterprise
job location Andheri (West), Mumbai
job experience0 - 3 years Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Job Highlights

sales
Industry Type: Software & IT Services
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Flexible Shift

Job Description

We are looking for a Email & Chat Support Executive to join our team at Amaan Enterprise. The role offers ₹12,500 - ₹30,000 and involves managing customer calls, delivering outstanding customer service related to Software & IT Services. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Email & Chat Support Executive job

  1. Can freshers or experienced candidates apply for this Email & Chat Support Executive role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Email & Chat Support Executive role.
  2. What is the salary and job type for this role?
    Ans : The salary for this Email & Chat Support Executive job ranges between ₹12,500-₹30,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Email & Chat Support Executive job follows a Flexible shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Andheri (West), Mumbai.
  5. How many vacancies are there for this Email & Chat Support Executive job?
    Ans : There are 10 vacancies for this Email & Chat Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
  7. What is the job location for this position?
    Ans : The job location for this Email & Chat Support Executive position is Andheri (West), Mumbai.
  8. What makes this Email & Chat Support Executive job a good opportunity?
    Ans : This Email & Chat Support Executive job is a good opportunity as it offers a salary between ₹12,500-₹30,000 per month. This is a Full Time job and has 10 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Shift

Flexible

Contract Job

No

Salary

₹ 12500 - ₹ 30000

Contact Person

Hr Team
Posted 2 days ago
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