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Email & Chat Process Executive

salary 12,000 - 14,500 /month*
company-logo
job companyUniversities Hub
job location Badi Chaupar, Jaipur
incentive₹500 incentives included
job experience6 - 12 months Experience in Customer Support / TeleCaller
8 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Education
qualification
12th Pass and above
gender
Females Only
jobShift
6 days working | Day Shift
star
Job Benefits: Medical Benefits
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Laptop/Desktop, PAN Card, Aadhar Card
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Job Description

We are looking for a Email & Chat Process Executive to join our team at Universities Hub. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Education. The role offers ₹12000 - ₹14500 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Email & Chat Process Executive job

  1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
    Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹12000 - ₹14500 per month + Incentives that depends on your interview. It's a Full Time job in Jaipur.
  3. How many working days are there for this Email & Chat Process Executive job?
    Ans: This Email & Chat Process Executive job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
    Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., Universities Hub.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Email & Chat Process Executive role?
    Ans: There is an immediate opening of 8 Email & Chat Process Executive at Universities Hub
  7. Who can apply for this job?
    Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Email & Chat Process Executive job?
    Ans: This Email & Chat Process Executive job has Day Shift.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Benefits

Medical Benefits

Skills Required

Computer Knowledge, International Calling, Non-voice/Chat Process, Query Resolution, Good communication skills

Shift

Day

Contract Job

No

Salary

₹ 12000 - ₹ 14500

English Proficiency

Yes

Contact Person

Rajat

Interview Address

Ramgarh mode near bus stand
Posted 12 hours ago
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