Email & Chat Process Executive

Job Title: Chat & Email Support Executive – Travel Deals+

Location: Mumbai (On-site)

Department: Customer Support & Service

Reporting to: Customer Support Lead / Business Head

Employment Type: Full-time

About Travel Deals+

Travel Deals+, powered by Dynamic Travels, is a subscription-based platform providing exclusive flight and hotel deals for individual travelers, agents, and corporates.

Our mission — Fly More. Stay Better. Spend Less.

We’re looking for a detail-oriented and customer-focused Chat & Email Support Executive to manage online communication, assist members, and deliver a seamless customer experience.

Key Responsibilities

Handle customer queries via chat, email, and WhatsApp promptly and professionally.

Respond to inquiries about subscriptions, login access, flight/hotel deals, renewals, and offers.

Log and track issues, ensuring timely follow-up and resolution.

Coordinate with the Sales, Operations, and Tech teams for quick issue handling.

Maintain detailed communication records and update the CRM or ticketing system.

Share FAQs, policies, and plan details with customers to promote self-service.

Identify upselling or renewal opportunities during customer interactions.

Ensure service quality and response timelines are consistently met.

Required Skills & Qualifications

0–2 years of experience in customer support / chat process / email handling (travel industry preferred).

Excellent written English and clear communication skills.

Strong attention to detail and problem-solving ability.

Comfortable using CRM tools, email platforms, and WhatsApp Web.

Positive, patient, and customer-first attitude.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Process Executive job

1. What is the eligibility criteria to apply for this Email & Chat Process Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Process Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Process Executive job and during the employment with the company, i.e., Translucent Pixel Otter Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Process Executive role?
   Ans: There is an immediate opening of 10 Email & Chat Process Executive at Translucent Pixel Otter Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Process Executive job?
   Ans: This Email & Chat Process Executive job has Day Shift.