Email & Chat Process Executive

18,500 - 30,500 /month

The Career Line

Ambernath, Mumbai

6 - 48 months Experience in Customer Support / TeleCaller

23 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Health/ Term Insurance

12th Pass and above

All genders

5 days working | Day Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a Email & Chat Process Executive to join our team at The Career Line. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Health/ Term Insurance. The role offers ₹18,500 - ₹30,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Email & Chat Process Executive job

What are the eligibility criteria for this Email & Chat Process Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-4 years of experience and skills like Computer Knowledge for this Email & Chat Process Executive job offered by The Career Line in Ambernath, Mumbai.
What salary is offered for this Email & Chat Process Executive job?
Ans : The salary for this Email & Chat Process Executive job ranges between ₹18,500-₹30,500 per month.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ambernath, Mumbai.
How many vacancies are there for this Email & Chat Process Executive job?
Ans : There are 23 vacancies for this Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What does the role of Email & Chat Process Executive involve?
Ans : As a Email & Chat Process Executive, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Email & Chat Process Executive position is Ambernath, Mumbai.
Who is the right fit for this Email & Chat Process Executive job?
Ans : A candidate having skills like Computer Knowledge with 1-4 years of experience is the right fit for this Email & Chat Process Executive job.
What makes this Email & Chat Process Executive job a good opportunity?
Ans : This Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹18,500-₹30,500 per month. This is a Full Time job and has 23 openings.