Email & Chat Process Executive

20,000 - 25,000 /month

Teleperformance

HBR Layout, Bangalore

6 - 12 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Hiring for Email Support Executive | Teleperformance

💼 Job Type: Full-Time | Work from Office

Job Description:

Teleperformance is hiring Email Support Executives to handle customer queries through email and chat channels. The role requires excellent written communication skills, problem-solving abilities, and a customer-focused approach to deliver timely and accurate resolutions.

Key Responsibilities

Resolve customer queries and complaints via Email and Chat.
Draft clear, professional, and grammatically accurate responses.
Maintain high-quality customer service standards and customer satisfaction.
Accurately document customer interactions and update records.
Escalate unresolved concerns to relevant teams when required.
Meet SLA, TAT, and productivity targets consistently.

Eligibility Criteria

🎓 Qualification: Minimum 12th Pass / Graduate

💼 Experience:

6 Months to 2 Years of experience in Email Support, Chat Support, Customer Service, or Non-Voice Process.
Freshers with excellent written English skills may also be considered.

Languages Required

English: Excellent Written & Verbal Communication (B2/C1 Level)
Regional language proficiency in Hindi,Kannada, Telugu,Tamil, Malayalam will be an added advantage.

Shift Details

🕒 Rotational Shifts
📅 6 Days Working
🏖️ 1 Rotational Week Offs

💰 Salary: ₹20,000 in-hand | ₹25,000 CTC
💰 Attractive incentives and performance-based benefits

Required Skills

✔ Excellent English writing and comprehension skills
✔ Good typing speed and computer knowledge
✔ Customer handling and problem-solving abilities
✔ Ability to work in a fast-paced environment

🚀 Immediate Joiners Preferred

Interested candidates can share their updated resume for interview scheduling.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Email & Chat Process Executive job

What skills and experience do you need for this Email & Chat Process Executive job?
Ans : To apply for this Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience.
What salary is offered for this Email & Chat Process Executive job?
Ans : The salary for this Email & Chat Process Executive job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Email & Chat Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in HBR Layout, Bangalore.
How many vacancies are there for this Email & Chat Process Executive job?
Ans : There are 25 vacancies for this Email & Chat Process Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Process Executive job is open for both male and female candidates.
What does the role of Email & Chat Process Executive involve?
Ans : As a Email & Chat Process Executive, your work will involve skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Email & Chat Process Executive position is HBR Layout, Bangalore.
Who is the right fit for this Email & Chat Process Executive job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process with 1-1 years of experience is the right fit for this Email & Chat Process Executive job.
What makes this Email & Chat Process Executive job a good opportunity?
Ans : This Email & Chat Process Executive job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 25 openings.